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Jewellery Care | Stephen Webster

Caring for your Jewellery

Caring for your Stephen Webster jewellery can be simple when following a few simple steps to avoid damage.

To protect your jewellery, we recommend storing pieces individually, as jewellery can become scratched if in contact with other pieces. It is advised to store in your Stephen Webster box or jewellery pouch that you received at the point of purchase, to avoid metal or stone abrasion, and to ideally store somewhere dry with low humidity.

When storing chains, necklaces, or bracelets, always make sure to fasten the jewellery first, to prevent knots.

We advise removing jewellery when you shower or bathe, and particularly when you are on the beach, when in the sea or in chlorinated water. It is also advisable that you do not wear your jewellery during exercise, gardening, or any activity that involves exposing your jewellery to repeated knocking, scratching, or hard and abrasive surfaces.

It is recommended that jewellery with stone settings, should be checked periodically to ensure the prongs holding the stone are not worn down or damaged, which could lead to the stone to becoming loose.

Prolonging your jewellery’s good condition

We recommend cleaning your jewellery regularly using appropriate professional jewellery cleaning products, and having your jewellery professionally cleaned and serviced every 6 months to a year.

Our Stephen Webster London Salon offers a professional cleaning and polishing service and will additionally check for any loose settings or damaged prongs.

Book your appointment today.

18ct Gold

To prevent damage to your white, yellow, or rose gold jewellery, we recommend you store it safely away from other pieces to avoid unnecessary scratches. Gold should be kept away from harsh chemicals, such as cleaning and beauty products, to avoid discolouration to the metal.

Polishing cloths work well for gently cleaning karat gold jewellery. Stephen Webster offer a professional polishing service at our London Salon, which will remove scratches from karat gold pieces with little metal loss, returning your jewellery to its original lustre.

All our 18ct white gold has been plated with a white rhodium finish, this is a layer of plating applied to the metal to emphasize the bright white finish of the metal and can be especially susceptible to discolouration when brought into contact with chemicals. Should this occur, you can bring these into a Stephen Webster Salon where we can offer you a rhodium plating service to bring back that white shine.


Silver jewellery will naturally tarnish over time, the amount of tarnishing (oxidation) that occurs is dependent on the skin and care habits of the wearer. We recommend cleaning your jewellery using lukewarm soapy water and a soft brush and then finish by polishing with a soft cloth to prevent the natural process of tarnishing.

Caring for your Precious Stones

Stones may chip if hit with enough force. Gemstones such as Amethyst, Emerald, Opal, Pearl, Peridot, Tanzanite, and Tourmaline are very delicate and easily abraded.

Take care to avoid contact with nail polish remover, perfume, or hairspray. Alcohol, oil-based perfumes, and emollients can remove plating and damage gemstones.

We advise removing your jewellery or wearing gloves when carrying out household chores that involve chemicals or abrasives.


Diamonds are well known for their hardness on the Mohs scale, however, they can still be chipped or cracked when knocked and care should be taken to avoid harsh contact when worn. Diamonds can be easily cleaned using a small amount of liquid soap in hot water and dried using a lint-free cloth to remove any dirt and grease to bring back its shine.

Crystal Haze

Crystal Haze is unique to Stephen Webster and has its very own care guides to ensure the longevity of your pieces. We would advise your Crystal Haze is kept away from strong light sources, chemicals, extreme changes in temperature and prolonged submerged in water. This will keep the stone from separating and keep the piece looking as perfect as the day you choose it.

You can keep the stone clean by rubbing it with a lint-free cloth to remove any dirt or fingerprints that may have appeared. Should you notice the stone has become loose in the setting, we recommend bringing your jewellery into our London Salon or Stephen Webster stockists, to have the piece checked over.

Sapphires & Rubies

Rubies and Sapphires are relatively hard on the Mohs scale, making these stones perfect for everyday wear. However, like Diamonds, they can still be chipped or cracked when knocked and care should be taken to avoid harsh contact when worn.

Rubies and Sapphires can be easily cleaned using warm soapy water and a gentle soft brush, and dried using a lint-free cloth to remove any dirt and grease. Ultrasonic and steam cleaners are usually safe for untreated, heat-treated, and lattice diffusion treated stones. Fracture-filled, cavity-filled, or dyed material should only be cleaned with a damp cloth.

Emeralds & Porous Gemstones

Emeralds are infamous for their history and their deep luscious green colour is one that cannot be matched by another stone. They are even more precious as they are typically oil-treated to improve clarity and lustre. Due to this, it is recommended you do not use steam or cleaning solutions, and only use warm soapy water, and polish with a lint-free soft cloth.

Porous gemstones, including Amber, Turquoise, Opals and Pearls can be stained by oils or liquids, so it is important to avoid contact with face creams, lotions, and household chemicals.

Most porous gemstones should not be cleaned with water or submerged in water, as this can cause discolouration and may damage them. We recommend using a soft dry lint-free cloth to carefully remove any dirt that has gathered around the jewellery setting.

Ultrasonic cleaning and steam cleaning are not advised to be used on Emeralds or porous stones.