Privacy Policy | Stephen Webster

Privacy Policy

At Stephen Webster Limited, we are committed to protecting and respecting your privacy. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Personal data is any information relating to an identified or identifiable person, which would include your name, postal address and email address.

It is important that you read this privacy policy together with any other privacy notice or fair processing notice we may provide you from time to time so that you are fully aware of how and why we are using your personal data. This privacy policy may change from time to time and we will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, if appropriate, by email). This version of the privacy policy was last updated on 26/07/2019.

This privacy policy describes how Stephen Webster Limited (which we refer to as Stephen Webster, us, we, and our) collects and uses personal information in accordance with applicable data protection laws, including the General Data Protection Regulation.

For the purpose of data protection legislation, the data controller is Stephen Webster Limited, 24 Albemarle Street, London, W1S 4HT.

The purpose of this Privacy Policy is to give you a better understanding of:

• What information we collect;
• How we use that Information;
• How this information is shared;
• Your rights; and
• Other useful privacy and security related matters.

Contact Us

If you have any questions about how we protect your privacy, contact us.

Email us at: marketing@stephenwebster.com

Write to us at: Stephen Webster Limited, 24 Albemarle Street, London, W1S 4HT

Updating Your Personal Information

If you would like to review your email marketing preferences or update your personal information, contact us.

Email us at: marketing@stephenwebster.com

Write to us at: Stephen Webster Limited, 24 Albemarle Street, London, W1S 4HT

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

How do I unsubscribe?

We love keeping you up-to-date by email about our latest products, services, offers and events, but if you decide that you don’t want to receive these communications at any point, you can unsubscribe as follows:

Email us at: marketing@stephenwebster.com or click on the unsubscribe button on the bottom of any email we send you.

Why do we collect data?

We want to give you the very best experience when shopping with Stephen Webster and so we collect data which helps us to understand you better and to personalise our services and the messages we send to you.

What personal data do we collect and why?

We collect your personal data when you place an order, sign up for our marketing communications, browse our website or use the other services offered by our website. The data we collect includes details you provide to us, such as your name and your shipping and billing addresses. We also collect data regarding your shopping habits and the pages and products you have viewed from your use of the website, and interaction with emails through the use of cookies and other tracking technologies (e.g. pixels). We use this data to:

• Take your orders, process your payments and deliver the items you have purchased;
• Provide any additional services you have requested, such as our marketing communications;
• Give you access to services reserved for registered users, such as Wish Lists and product alerts;
• Deliver your Stephen Webster post, if you are a customer or account holder;
• Provide you with help and assistance via product enquiry service;
• Monitor the performance of our campaigns; and
• Personalise your visit to the website and ensure that content from our site is presented in the most effective manner for you and for your computer.

Under data protection law, we must have a valid legal basis to process your data. In most instances, we will process your data because we have a contract with you e.g. to deliver your purchases or to provide you with other services you have requested. We will also use your personal data to send you sales and marketing communications that we believe may be of interest to you if we have your explicit consent for this activity. You can opt-out of sales and marketing communications from us at any time.

Who does this privacy policy applies to?

This privacy policy applies to all persons whose personal information we collect and use through the website. This includes individuals in the categories below or who work for any the following:

• Customers
• Enquirers
• Visitors to our website
• Subscribers to our newsletter
• Individuals captured by CCTV images

Where do we store your personal data?

All information you provide to us is stored on by us in the European Union or hosted by our third-party service providers on servers in the European Union or the United States of America. Where we use third party providers based in the US, we only transfer personal data to them if they are part of the Privacy Shield framework which operates to extend similar protection to personal data transferred between Europe and the US as it has in Europe.

How do we use your personal information?

We may collect, use and disclose your personal information in order for us to operate our business. This includes:

(a) Processing it to enable us to buy, sell and advertise our products
(b) Carrying out our obligations arising from any contracts entered into between you and us
(c) Processing your online orders
(d) Creating your online profile
(e) Maintaining our own accounts and records
(f) The use of CCTV systems for crime prevention
(g) Carrying out market research and analysis including satisfaction surveys
(h) Carrying out analysis of consumer choices
(i) Providing marketing and other information, products or services to you that you request from us or which we feel may interest you, in accordance with the preferences you have expressed.

In addition, when you place an order through our website we engage reputable third-party banking and distribution institutions to handle our credit card transactions and order fulfilment. We share with them the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligations to keep your personal information private and are subject to stringent data security requirements.

Marketing

Where you have expressly consented to such use, for example when you create an account with us, we may use information held about you, or permit selected third parties to use such information, to provide you with information about products, promotions and special offers which may be of interest to you as well as personalised communications and we or they may contact you about these by email, post or telephone. You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking or not checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at marketing@stephenwebster.com, contacting us online using our 'Contact Us' form or visiting your account online and amending your preferences within the 'My Subscriptions' tab.

Cookies

The Stephen Webster website makes use of cookies. For further detail please see our Cookie Policy.

Who we disclose your personal information to?

We may share your personal information to our employees and any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries (and their employees), some of which may be based outside of the EEA. However, all such parties are subject to the Stephen Webster group security policies and procedures and we ensure that appropriate security measures and safeguards are in place.

We may disclose your personal information to third parties:

(a) if we, or substantially all of our assets, are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;
(b) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply this privacy policy and any other agreements; or
(c) to protect the rights, property, or safety of Stephen Webster, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may share your personal data with our third party suppliers for the purposes of them providing services to us. We require all third party suppliers to respect the security of your personal data and comply with applicable data protection law. We require third party suppliers only use your personal data in accordance with our instructions and we do not allow third-party suppliers to use your personal data for their own purposes.

How long we keep your personal information

We take reasonable steps to ensure that the personal information we hold about you is reliable for its intended use and is as accurate and complete as is necessary to carry out the relevant purposes described in this privacy policy. We will retain your personal information for so long as is reasonably necessary for us to fulfil the relevant purposes described in this privacy policy unless a longer retention period is required or permitted by law.

How we protect your personal information

We are strongly committed to data security and we take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. However, the transmission of information via the internet is not completely secure, therefore, although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to our site and any such transmission is at your own risk.

Your Rights

The law relating to data protection in Europe gives you a number of rights. We have summarised these below. You can get more information about these from the Information Commissioners Office (www.ico.org.uk).

• The right to be informed – You have the right to know what personal data we are processing about you. This privacy notice explains the sorts of personal data that we may process about you, why and when. You can ask us to confirm what personal data we hold about you and how and why we are processing it.
• The right of access – You have the right to have access to a copy of the personal data we hold about you.
• The right to rectification – You have the right ask us to correct your personal data if it is inaccurate or incomplete.
• The right to erase – You have the right to ask us to delete your personal data where there is no legitimate reason for it to be processed.
• The right to restrict processing – You have the right to stop us processing your personal data in certain ways (e.g. for marketing purposes).
• The right to data portability – You have the right to obtain a copy of your personal data for your own purposes and to move, copy or transfer it from one environment to another.
• The right to object – You have the right to object to processing for purposes of direct marketing, profiling, and research in some circumstances.
• The right in relation to automated decision making and profiling - You have the right to object to decisions being taken about you without any human involvement (“automated decision making”).

If you want to exercise any of these rights, please just contact us and we will investigate the matter and respond to you within one month. Sometimes we may tell you that we need to a longer period of time to deal with your request and we will let you know if that is the case and explain why.

You also have the right to complain. We would like you to speak to us first to see if we can put things right but you can go straight to the authority responsible for data protection and law enforcement. In England, this is the Information Commissioner’s Office (ICO). You can contact the ICO via their website is www.ico.org.uk/global/contact-us or call 0303 123 1113.