We want you to feel safe online and buy with confidence when shopping at Stephen Webster.

Authenticity and Warranty

We can issue you with a document certifying the authenticity of your Stephen Webster fine jewellery. This entails all the information necessary for insurance purposes. These will be issued upon request.

Stephen Webster guarantees a warranty period of twelve months from the date of purchase. The warranty covers manufacturing and material defects for current branded products only.

Creating an account

At the checkout, you can proceed as a guest or create an online account with us once you have placed your order. By creating an online account, you can enjoy a quicker checkout process in the future and save your delivery and payment details. If you are an existing customer, you will be able to log in to your account.


We accept Visa, Mastercard, and American Express as well as payments made using either Klarna or PayPal.

50/50 Payment – Available on all made-to-order purchases over £10,000 in value.

This service allows you to conveniently split your payment in half, paying 50% of the value of your purchase upfront and the remaining 50% of the balance prior to dispatch once we have finished crafting your piece.

To take advantage of this service, please contact our customer service team at online@stephenwebster.com who will be able to assist in the processing of your transaction.

Payment security

All transactions on our website are processed using either Shopify Payment, Klarna or PayPal. Each payment provider offers a secure online payment gateway that encrypts your payment details in a secure host environment.

Due to the valuable nature of our pieces, card providers may sometimes automatically decline transactions for your protection, or we may have to contact you directly to confirm the purchase.

We reserve the right to cancel any transaction if we have any reason to believe it may be fraudulent or an attempted fraud.


We show prices and accept payment in British Pound, US Dollar and Euro.

If you experience difficulties with your payment or order please contact our Customer Services team on +44 (0)20 7199 6463.