General Info
If you are not completely satisfied with your purchase we will be happy to offer you a refund or exchange.
To return your goods, you must do so within 30 days of receiving your order. This does not affect your statutory rights.
All items must have the security label attached, must not have been worn and in the original condition and packaging.
UK & US - We are pleased to offer a free returns service. Simply email us at returns@stephenwebster.com and we will take care of this for you.
We can either arrange a collection for the item/s to be picked up from your address. Or we can send you a pre-paid DHL return label so you can drop off the package to your nearest DHL Service Point.
EU & INT - Return your item to the below address. We recommend sending your return on a tracked service. Then email us at returns@stephenwebster.com to notify us of your return and tracking number.
Stephen Webster Ltd Returns
17 Grafton Street
London
W1S 4DQ
United Kingdom
Resize Guarantee
If you order a ring and it's not quite the right size, let us know within 30 days of receiving your order and our in-house workshop can provide complimentary ring resizing.
*Excluding some collections*
Non-Returnable Products
The following products cannot be returned:
• Products that are personalised, bespoke, altered or otherwise made to your specification. Please note this does not include made to order items which have had no customisation or items which have been re-sized.
• Pierced earrings
• Any other items designated as non-refundable at the time of purchase
Exchanges
If you wish to exchange your purchase, please let us know what size you would like when emailing us.
Faulty Items
Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a manufacturing fault within a period of 12 months after delivery. All items returned as faulty will be inspected and any items deemed to be subject to fair wear and tear will not be accepted as faulty.
We are only able to exchange faulty items for the same item subject to availability. To return a faulty item, please follow the steps above.
Refunds
Refunds will be made within 14 days of the receipt of returned items. All undamaged correctly returned products will be credited to the original purchaser's credit card including sales taxes. In the event of any failure to return goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods. Returns must be returned in one shipment, any subsequent returns from the same order may incur additional shipping charges.
Stephen Webster will not accept returns of any items that have been worn and/or labels removed. Upon receipt of your order, if any item is without tags, you must notify us (by phone or email) on the same day if you wish to return it. Please note that we do not accept liability for returned goods if you do not return them using our specified method of delivery.